Independent specialists since 1984 

	Terms And Conditions
ORDER BY PHONE: 01433 651013 9:00am - 5:30pm 7 days Hope Road, Bamford, Hope Valley, Derbyshire, S33 0AH, UK. About Us Hitch n Hike opened in 1984 and is the Peak District's longest established climbing and outdoor shop. Making A Purchase Our website caters for UK orders only. For export enquiries contact export@hitchnhike.co.uk Cards Accepted: Visa, Mastercard, Visa Debit & Solo. We do not charge for items until packing and despatch. Product Specification Product specifications and availability may change without notice. We do our best to keep our web site up to date but it is inevitable that manufacturers may change specifications without telling us. It is your responsibility to check upon delivery that the specifications printed on the product or supplied by the manufacturer with the product meet your requirements. This applies particularly to safety products and products that support life. Shipping And Handling Royal Mail 1st Class Recorded Delivery for items up to 2kg. Royal Mail Insurred Parcels for items over 2kg. Cost is based upon order value:- up to £10 = £2.95 £10-£100 = £3.95 £100+ = free All consignments require a signature upon delivery so can't be left unattended. However, we can deliver to an alternate address or mark parcels to be "left with neighbour" etc. Delivery Schedule Orders placed before 3pm will usually be despached the same day (Monday to Friday) by: Royal Mail 1st Class Recorded Delivery for items up to 2kg (usually arrives next working day) Royal Mail Insurred Parcels for items over 2kg (usually 3-5 working days, sometimes a little longer) For urgent items we can arrange delivery Royal Mail Special Delivery or a carrier. Call for details. All consignments require a signature upon delivery so can't be left unattended. However, we can deliver to an alternate address or mark parcels to be "left with neighbour" etc. If a delivery is delayed or goes missing our liability shall be limited to replacing the Goods within a reasonable time or the option or a refund. Back Orders Due to the nature of our supplier base it isn't practical to indicate live stock levels on our web site. However, we do our best to keep everything in and it's rare for an item to be out of stock. We try to indicate any serious supply problems where applicable. If we are out of stock and can't supply immediately we would let you know, giving you the choice of keeping the item on order or cancelling. If you would like to check availability of an item prior to ordering either give us a call or drop us a line by email. E: info@hitchnhike.co.uk Tax Charges VAT is charged at the current rate for all UK and EU orders. All prices shown include VAT where applicable. Credit Card Security We use the Actinic Payments System powered by CreditCall. This is 100% PCI DSS compliant and 3D secure capable. Actinic Payments meets all current banking security standards including PCI DSS, which is now a requirement for all UK businesses to accept credit card and debit card payments. Your card details are not held anywhere in our system. Guarantee All products supplied are covered by manufacturers warranties. Should you be unlucky enough to have a problem we will always do our best to resolve it to your satifaction. Reaching Us Email: mailbox@hitchnhike.co.uk Phone: 01433 651013 9:00am to 5:30pm 7 days a week Post: Hitch n Hike, Hope Road, Bamford, Hope Valley, Derbyshire, S33 0AH. Privacy Policy We do not disclose buyers information to third parties other than for delivery purposes. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes NEW "COOKIES" LEGISLATION:- On the 25th May the EU introduced new legislation governing the use of cookies. By law we have to comply with this but to put it simply, we can't (yet). We can't process orders and post packages without knowing what it is that you want or where you would like it to be delivered. Until software developers and ISP's provide an alternative we're stuck with cookies and the only way could comply now would be to stop trading. Returns Policy First of all, we are real people, in a real shop, that you can talk to. We're not a huge web based company with a call centre. If you have a problem we will do our best to sort it out. This might not happen as quickly as some people might like because we are bound by the laws of physics and the laws of the land, and we can't do magic. However we will do it as fast as we can! Faulty when delivered: If you find a product to be faulty upon delivery please return it immediately. We can either replace (subject to availability) or refund. If we deliver a faulty item we will refund you for the cheapest insurable rate for the consignment based upon Royal Mail's pricing at the time. See postal advice below. Fault develops within warranty period:- If a product develops a fault within its warranty period (for warranty information see information supplied with product) return it to us and, depending on the nature of the product and the fault, we'll have it repaired or replaced under warranty. Goods must be returned clean and dry, and in the case of clothing or sleeping bags etc., laundered. Fault develops out of warranty:- It may be possible to get what ever it is repaired or obtain a spare part. If you need to, give us a call. Other reasons:- If you find the item you bought to be the wrong size, or not as expected, we will happily exchange or refund it. Goods must be returned as new, as supplied and in a saleable condition. Who pays for the return post? We will refund you and pay for the postage if >>>>> We sent you something incorrectly. We would also post the replacement to you post free. In the event that you choose a refund your original postal charge would be refunded as well. We sent you something that was faulty or broken when delivered. We would also post the replacement post free. In the event that you choose a refund your original postal charge would be refunded as well. You pay the postage if >>>>> You change your mind about something and decide to send it back for an exchange or refund. In the event of a refund, you would be refunded for the goods but not the original postage. In the event of an exchange, you would have to pay for the cost of the additional postage to get the replacement to you. A fault occurs or develops at a later date. If the item is repaired or replaced we would pay the post back to you. In the case of a refund you would be refunded for the goods but not your original postage. The item is out of warranty. Which method of post should I use? Value less than £30.00, weight less than 1kg: use Royal Mail 1st Class Recorded Delivery Value less than £30.00, weight more than 1kg but less than 2kg: use Royal Mail Special Delivery Value more than £30.00, weight less than 2kg: use Royal Mail Special Delivery Value more than £30.00, weight more than 2kg Royal Mail Insured Parcels Always keep your post office receipt and tracking number so that in the event your parcel goes missing you will be able to trace it or claim for its value from the Post Office. Ecommerce Information

PRODUCT AVAILABILITY: We source many of our products from very small manufacturers who don't have registered bar codes. Although technically possible it is impractical for us to operate an automated stock control system. We would be working for the machine rather than the machine working for us and there aren't enough hours in the day to do it. However, it is rare for us to be out of stock of anything and we do our best keep our site updated accordingly. If we know we're out of stock of something we remove the "add" button or put a note against the item. In the rare event we sell out of something between web site updates or we miss something, we would let you know, giving you the choice of keeping the item on order or cancelling. If you would like to check availability of an item prior to ordering either give us a call or drop us a line by email. E: info@hitchnhike.co.uk

YOUR SECURITY: We use the Actinic Payments System powered by CreditCall. This is 100% PCI DSS compliant and 3D secure. Actinic Payments meets all current banking security standards including PCI DSS, which is now a requirement for all UK businesses to accept credit card and debit card payments. It also supports anti-fraud options such as AVS, CV2 and 3D Secure. Your card details are not held anywhere in our system.

WHO ARE WE? We are an independent specialist company based in Bamford, Derbyshire and we've been trading for 28 years. We are a family firm and all our staff are long term. If you don't know us and are worried about buying over the Internet from a company you've never heard of type "Hitch n Hike" into Google and check us out, or just give us a call.

HIGHLANDS & ISLANDS: Some remote areas and islands may be subject to additional delivery costs, requirements or restraints, depending on the size and weight of the item ordered. If you place an order and this is the case we would contact you to discuss options / additional costs. We will always do our best to find a way but if we can't we may have to cancel the order. If you'd like us to check first just give us a call.

COPYRIGHTS: All images, content and test figures are subject to copyright and may not be used without written permission from Hitch n Hike Ltd. The embedding of images, content, test figures or tables on other web sites is not permitted unless it is to the benefit of Hitch n Hike Ltd. For clarification or further information contact shaun@hitchnhike.co.uk