Bamford & Hope in the Hope Valley 

	Terms And Conditions
Hitch n Hike - www.hitchnhike.co.uk - Tel: 01433 651013 9:00am to 5:30pm 7 days The Peak District's longest established Climbing Shop 1984 - 2010 Hope Road, Bamford, Hope Valley, Derbyshire, S33 0AH, UK. PLEASE NOTE: On Friday 3rd September there will be power outages in our area due to line maintainance. If your order is urgent please order by phone on 01433 651013. Our shop is open as normal 9:00am to 5:30pm. About Us Hitch n Hike opened in 1984 and is the Peak District's longest established climbing and outdoor shop Making A Purchase > Our website caters for UK orders only > For export enquiries contact export@hitchnhike.co.uk > Cards Accepted: Visa, Mastercard and Switch / Maestro > We do not charge for items until packing and despatch Shipping And Handling Orders are downloaded daily and will usually be despached the same or following day by: > Royal Mail 1st Class Recorded Delivery for items <2kg & <£50.00 > Royal Mail Special Delivery for items <2kg & or >£100.00 > Royal Mail Insurred Parcels or carrier (Interlink) for items >2kg Postage charges are based upon order value:- up to £10 = £2.95 £10-£100 = £3.95 £100-£300 = £4.95 £300+ = post free All consignments require a signature upon delivery so can't be left unattended. However, we can deliver to an alternate address or mark parcels to be "left with neighbour" etc. Delivery Schedule You should normally receive UK orders within two to four days of ordering. Heavier items are sent parcel post and generally take a little longer. For urgent items we can arrange delivery by carrier (Interlink) or Royal Mail Special Delivery. Call for details. Back Orders If your item is not in stock, we will would let you know and put it on back order. You will always have the option to cancel if you would rather not wait. Tax Charges VAT is charged at the current rate for all UK and EU orders. All prices shown include VAT where applicable. Credit Card Security We use the Actinic Payments System powered by CreditCall. This is 100% PCI DSS compliant and 3D secure capable. Actinic Payments meets all current banking security standards including PCI DSS, which is now a requirement for all UK businesses to accept credit card and debit card payments. Your card details are not held anywhere in our system. Guarantee All products supplied are covered by manufacturers warranties. Should you be unlucky enough to have a problem we will always do our best to resolve it to your satifaction. Reaching Us Email: mailbox@hitchnhike.co.uk Phone: 01433 651013 10am to 5:30pm 7 days a week Post: Hitch n Hike, Hope Road, Bamford, Hope Valley, Derbyshire, S33 0AH. Privacy Policy We do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes Returns Policy First of all, we are real people, in a real shop, that you can talk to. We're not a huge web based company with a call centre. If you have a problem we will do our best to sort it out. This might not happen as quickly as some people might like because we are bound by the laws of physics and the laws of the land, and we can't do magic. However we will do it as fast as we can! Faulty when delivered: If you find a product to be faulty upon delivery please return it immediately. We can either replace (subject to availability) or refund. If we deliver a faulty item we will refund you for the cheapest insurable rate for the consignment based upon Royal Mail's pricing at the time. See postal advice below. Fault develops within warranty period:- If a product develops a fault within its warranty period (for warranty information see information supplied with product) return it to us and, depending on the nature of the product and the fault, we'll have it repaired or replaced under warranty. Goods must be returned clean and dry, and in the case of clothing or sleeping bags etc., laundered. Fault develops out of warranty:- It may be possible to get what ever it is repaired or obtain a spare part. If you need to, give us a call. Other reasons:- If you find the item you bought to be the wrong size, or not as expected, we will happily exchange or refund it. Goods must be returned as new, as supplied and in a saleable condition. Who pays for the return post? We will refund you and pay for the postage if >>>>> We sent you something incorrectly. We would also post the replacement to you post free. In the event that you choose a refund your original postal charge would be refunded as well. We sent you something that was faulty or broken when delivered. We would also post the replacement post free. In the event that you choose a refund your original postal charge would be refunded as well. You pay the postage if >>>>> You change your mind about something and decide to send it back for an exchange or refund. In the event of a refund, you would be refunded for the goods but not the original postage. In the event of an exchange, you would have to pay for the cost of the additional postage to get the replacement to you. A fault occurs or develops at a later date. If the item is repaired or replaced we would pay the post back to you. In the case of a refund you would be refunded for the goods but not your original postage. The item is out of warranty. Which method of post should I use? Value less than £30.00, weight less than 1kg: use Royal Mail 1st Class Recorded Delivery Value less than £30.00, weight more than 1kg but less than 2kg: use Royal Mail Special Delivery Value more than £30.00, weight less than 2kg: use Royal Mail Special Delivery Value more than £30.00, weight more than 2kg Royal Mail Insured Parcels Always keep your post office receipt and tracking number so that in the event your parcel goes missing you will be able to trace it or claim for its value from the Post Office. Ecommerce Information

STOCK LEVELS: Due to the nature of our supplier base it isn't practical to indicate live stock levels on our web site. However, we do our best to keep everything in and it's rare for an item to be out of stock. We try to indicate any serious supply problems where applicable. If we are out of stock and can't supply immediately we would let you know, giving you the choice of keeping the item on order or cancelling. If you would like to check availability of an item prior to ordering either give us a call or drop us a line by email. E: info@hitchnhike.co.uk

YOUR SECURITY: We use the Actinic Payments System powered by CreditCall. This is 100% PCI DSS compliant and 3D secure. Actinic Payments meets all current banking security standards including PCI DSS, which is now a requirement for all UK businesses to accept credit card and debit card payments. It also supports anti-fraud options such as AVS, CV2 and 3D Secure. Your card details are not held anywhere in our system.

WHO ARE WE? We are an independent specialist company based in Bamford, Derbyshire and we've been trading for 26 years. We are a family firm and all our staff are long term. If you don't know us and are worried about buying over the Internet from a company you've never heard of type "Hitch n Hike" into Google and check us out, or just give us a call.

All images, content and test figures are subject to copyright and may not be used without written permission from Hitch n Hike Ltd. The embedding of images, content, test figures or tables on other web sites is not permitted unless it is to the benefit of Hitch n Hike Ltd. For clarification or further information contact shaun@hitchnhike.co.uk